Refund & Returns Policy

At Happypet, we want you and your pets to be happy with every order. If something isn't quite right, we're here to help.

Returns & Change of Mind

For food safety and hygiene reasons, we are unable to accept returns or offer refunds for change of mind, including products that are unopened or unused.

This does not affect your rights under the New Zealand Consumer Guarantees Act 1993.

Damaged, Faulty or Incorrect Products

If your order arrives damaged, faulty, or isn't what you ordered, please get in touch with us as soon as possible.

Email sales@happypet.co.nz with your order number, a brief description of the issue and, where possible, photos of the product.

We'll review the issue and work with you to put things right, in accordance with your rights under the Consumer Guarantees Act.

Please contact us before returning any products so we can advise you on the next steps.

Refunds

Where a refund is applicable, we'll confirm the details with you and process the refund to your original payment method.

Please allow time for your bank or payment provider to process the refund.

If you haven't received an approved refund, please contact us at sales@happypet.co.nz.

Sale Items & Gift Cards

Our change-of-mind returns policy also applies to sale and promotional items.

Gift cards are non-refundable for change of mind.

Your rights under the Consumer Guarantees Act and other applicable laws still apply.

Return Shipping

If a return is required due to a faulty or incorrectly supplied product, we'll arrange or cover reasonable return shipping costs as required by law.

Please contact us before sending anything back.

Need a Hand?

We're always happy to help. If you have any questions about your order, please email sales@happypet.co.nz and our team will be in touch.

Your rights: Nothing in this policy limits or excludes your rights under the New Zealand Consumer Guarantees Act 1993 or any other applicable consumer protection legislation.