Got Questions?

 

Find quick answers about Happypet treats, ingredients, shipping, rewards and more.

 


Our Products

Are Happypet treats suitable for cats as well as dogs?

Many of our freeze-dried venison treats are suitable for both dogs and cats.

Larger chews are designed for dogs. But don't be surprised if the cat tries to sneak a piece of Slice or nibble on a Nugget 😁.

Are Happypet treats suitable for dogs or cats with allergies?

Yes. Venison is considered a novel protein, meaning many dogs or cats with sensitivities to common proteins like chicken or beef tolerate it well.

Happypet products are single-protein and grain-free, making them a good option for dogs or cats with food sensitivities.

Are Happypet's products preservative-free?

All Happypet treats are made from 100% natural New Zealand venison with no added preservatives, additives, or fillers.

Our chews, treats, toppers and supplements are gently air-dried or freeze dried to naturally preserve the product, locking in flavour and nutrients.

That means your pet enjoys a pure, single-ingredient treat - just venison.

What ingredients are in Happypet products?

Happypet treats are made using 100% New Zealand venison.
We do not add grains, fillers, artificial flavours, preservatives, or additives.

Because venison is a novel protein, many dogs and cats with sensitivities to common meats like chicken or beef tolerate it well.

Why do Happypet treats sometimes vary in size or colour?

Because Happypet treats are made from real venison with no processing or additives, natural variations in size, shape, and colour can occur.

Just like cuts of meat for people, every batch is slightly different - and that’s a sign of a true, natural product.

Are Happypet treats healthy for my pet?

Yes - Happypet treats are made from 100% natural New Zealand venison with no additives, fillers, or preservatives.

Venison is a lean, high-protein meat naturally rich in iron, zinc, and essential nutrients, making it a nutritious option for both dogs and cats.

Because our treats are single-ingredient, they’re a simple and wholesome way to reward your pet while keeping their diet clean and natural.

As with any treat, we recommend feeding in moderation and always supervising your pet while they enjoy their chew.

What is the difference between freeze-dried and cool air-dried treats?

Both freeze-drying and cool air-drying are gentle preservation methods that remove moisture from raw ingredients so they can be stored safely without artificial preservatives. The main difference is how the moisture is removed and the texture of the final product.

Freeze-dried treats are frozen and then placed under vacuum so the moisture is removed through a process called sublimation. This preserves much of the ingredient’s original structure and nutrients, resulting in a light, crunchy texture that easily breaks apart. Freeze-dried treats are often used as training treats or meal toppers.

Cool air-dried treats are dried slowly using circulating air at lower temperatures. This method removes moisture gradually while maintaining the natural integrity of the meat. The result is a firmer, chewier texture that many dogs enjoy as a longer-lasting treat.

Both methods help retain the natural flavour and nutritional value of New Zealand venison, but the experience for the pet is slightly different - freeze-dried is lighter and crunchier, while cool air-dried is denser and chewier.

Where do Happypet Products come from?

Happypet products are made using premium New Zealand venison, sourced through trusted New Zealand supply partners operating under stringent animal welfare, environmental, and food safety standards. New Zealand is globally recognised for producing high-quality meat in a clean, natural environment.

Our treats are produced in a small factory just outside Wanaka in Central Otago, a region known for its pristine landscapes, fresh alpine air, and ideal conditions for gently drying our venison treats and chews.

Happypet is part of the Alpine Deer family, whose roots in New Zealand’s Deer industry date back to 1964, bringing decades of venison expertise to everything we produce.

How should I store Happypet treats?

Store treats in a cool, dry, dark place, and reseal the pouch after opening. This helps maintain freshness and texture.

Feeding & Treating

How often can I give my pet Happypet treats?

Happypet treats are designed to be fed as a treat, reward, or topper, not a complete meal. They’re perfect for training, enrichment, rewarding good behaviour, or simply showing your pet some love.

A general guideline is to ensure treats make up no more than 10% of your dog or cat’s daily calorie intake.

Cats & Smaller dogs: small portions
Medium dogs: moderate portions
Large dogs: larger portions

Always ensure fresh water is available.

Should I supervise my pet when chewing treats?

Yes - we always recommend supervising your pet while they enjoy any chew or treat.

Make sure fresh drinking water is available at all times.

Can puppies and kittens eat Happypet treats?

Many Happypet treats can be enjoyed by puppies and kittens, but treat size should always match your pet’s age and chewing ability.

For young puppies, start with smaller or softer treats and always supervise while they enjoy their chew.

Our Golden Tendons are a great option during the teething stage, helping keep puppies occupied while they chew.

Orders & Shipping

Where do you ship?

We currently ship throughout New Zealand so pets across the country can enjoy Happypet treats.

How long does delivery take?

Orders are usually processed the same or very next day and delivered within 2-3 working days depending on your location.

Rural deliveries may take a little longer.

How can I track my order?

Once your order has been shipped, you’ll receive a tracking link by email so you can follow your parcel.

Rewards & Subscriptions

How do Happypet Rewards work?

When you shop with Happypet, you earn reward points that can be redeemed for discounts on future purchases.

Simply create an account and start collecting points with every order.

How do I redeem my reward points?

Log in to your Happypet account.

Click the Happypet Rewards button on the bottom of the screen.

Open the Ways to Redeem tab.

Choose the reward you want and convert your points into a discount code.

Copy the code and paste it at checkout to apply your discount.

Can I subscribe to regular deliveries?

Yes - many Happypet treats are available through our Subscribe & Save option.

This allows you to receive your pet’s favourite treats automatically on a schedule that suits you.

Subscribers also receive 10% off every delivery.

Can I change, pause, or cancel my subscription?

Yes - you’re always in control.

You can pause, change, or cancel your subscription anytime from your account dashboard.

You can also adjust how often your subscription is delivered, choosing the schedule that suits you and your pet.

What if I don’t need my next delivery yet?

No problem - you can skip, pause, or reschedule your next delivery anytime from your account dashboard.

This lets you stay flexible while still enjoying the 10% Subscribe & Save discount when you need it.

Still have a question?

If you can’t find the answer you’re looking for, our team is happy to help or you can email us at hello@happypet.co.nz

 

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